For months our TV has been playing up. The remote button has failed to register '1' which has meant much jiggery-pokery as we use 2 or 9 and go down or up to find some channels. The guide button has also failed. Then several channels we used to receive have gone totally blank and even some that we can see occasionally cascade into pixels at inconvenient moments.
We have repeatedly (you're telling me) promised each other that we would get onto the TV helpline .....and weeks have passed. Part of the delay comes out of past experience when neither of us could understand instructions given us over the phone as an increasingly agitated agent told us which leads to disconnect and buttons to press.
I got the impulse last week to finally deal with it. I got through to an agent who called me 'Dahrling' She said her birthday was near mine and clearly could see that I was an old boy who would respond to her affection! Help! It was obvious I needed a new remote she declared and ordered a replacement to arrive the next day. When it did we could hardly believe the difference it made - we recognized just how slow many other buttons had also become.
However, the problem with the programmes would need a two hour session she said. This was booked for yesterday. With abundant affection she began the session by asking me to go to one of the missing channels. Promptly, with the new remote, I did. Then I needed to press a couple of buttons before hitting an entirely new purple one. Instantly the dead channel became alive. I expressed my delight. Two hours were not needed. She gushed her joy dahrling.
'Why didn't we do this before?' questioned Carol. What a good question. And it applies to a number of more significant issues too!
Tuesday, June 25, 2019
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